Originally Posted by
FlyinRyan
So here's the deal guys. *Editing in progress*
I am at the point where it no longer is effective for me to tune these trucks, in volume, over email. That's not to say it isn't profitable- i have had a great deal of success with it- but with the phone and the FB and so on going off constantly because people do not grasp what is entailed in email tuning has been a major factor in not only my personal life, but my health as well.
One of the downsides to having a small business is that people tend to overlook the fact that I am not open 24/7. The more time I spend on the phone, on FB, on emails, etc, the less time I get to spend on the tuning. The volume of work I get is already enough to where I feel my time is limited- so managing that window I have is crucial.
Beyond that- and this might be because of my shift towards being more Facebook-centric in my focus- the younger generation of owners that is now modifying these trucks seem to have a growing sense of entitlement. There is a certain expectation of the sun and the moon, and when you have to abbreviate the conversation to move on to other tasks, one is met with anger or at least a whole bunch of attitude. I can do without all that, even if I make less money each month.
Within the last few weeks, I have had a previous issue return where my tune files sent over email were being corrupted and affecting fuel trims. Basically , when a closed loop tune is sent, the truck will learn an initial value and "freeze" in place. This skews fueling. When you try to get around it with open loop, the fuel trim values (which in OL should be 0'd out) are still there. SCT and I originally traced it back to both bad X3 firmware and a localized corruption issue on my laptop, a year ago, but after months of zero issues it has returned. I've swapped laptops again (1200.00 out the window) for the sole purpose of trying to remedy this issue, and so far, no joy. Between the original occurrence 2 years ago and now, I have hundreds of hours invested not to mention numerous calls/emails with Aldo, Rudy Benn and Scott Barbour from SCT trying to rectify this issue. I do not know if the other tuners that do these platforms have these issues- frankly, I do not care.
Thus far it would appear that the problem does not exist if I am loading the tunes via my interface instead of how you, the customer , would do so via the Device Updater program.